Privacy Policy

Last Updated: December 2025

SMS/text messages to mobile phones from Tuber Towing require compliance with telecommunications regulations including TCPA and CTIA guidelines. This Privacy Policy explains how we handle your information when you use our services.

Please ensure your messaging practices comply with CTIA guidelines: CTIA Messaging Principles and Best Practices

Overview

At Tuber Towing (“we,” “us,” “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our towing services or opt-in to receive SMS/text messages from us.

Information We Collect

When You Use Our Towing Services:

• Contact Information: Name, phone number, email address
• Vehicle Information: Make, model, license plate, VIN
• Location Data: Pickup and destination addresses
• Payment Information: Billing details (processed securely through payment processors)

When You Sign Up for SMS/Texting Services:

• Phone Number: Required to send you SMS/text messages
• Name: Optional, helps personalize our messages
• Consent Records: Documentation of your opt-in to our SMS/texting services

Mobile Device Information:

When accessing our website or services via mobile devices, we may collect device type, operating system, mobile browser information, and approximate location (with permission) to improve your mobile experience.

How We Use Your Information

We use the information we collect to:

• Provide towing and roadside assistance services
• Send you Customer Care SMS/text messages, service updates, and appointment reminders
• Respond to your inquiries and provide customer support
• Process payments and send invoices
• Monitor and analyze service trends to improve our operations
• Maintain safety and compliance records

Mobile Sharing Section

When using our services on mobile devices, we may share limited information with:

• Navigation Services: To provide accurate directions to your location
• SMS Delivery Providers: To send you text messages (only for service-related communication)
• Payment Processors: To complete transactions via mobile devices

We do not share your mobile device information for advertising or cross-app tracking.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes.

We may only share your information with:

• Service Providers: Third-party vendors who assist us in operating our towing services and SMS/texting services (e.g., dispatch software, payment processors, SMS platforms)
• Legal Compliance: When required by law, such as to comply with a subpoena, court order, or similar legal process
• Emergency Situations: To protect your vital interests or the public interest
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business

SMS/Text Messaging Terms

Tuber Towing offers Customer Care SMS text messages. Message frequency varies. Message & data rates may apply. Text HELP for help, STOP to unsubscribe.

Your Choices

Opting Out of SMS/Text Messages:

You may opt out of receiving SMS/text messages from us at any time by:

• Texting “STOP” to the number from which you received the message
• Contacting us directly at  587-598-8237 or Dispatch@tubertowing.ca

Access and Correction:

You may request access to or correction of your personal information by contacting us.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are maintained for 5 years as required by regulations.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on our website and updating the “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Tuber Towing
1140 – 5328 Calgary Trail, Edmonton, AB
Email: Dispatch@tubertowing.caPhone: 587-598-8237
Website: tubertowing.ca

Make sure to consult with a legal professional to ensure that your privacy policy complies with all applicable laws and regulations.